What is DSA

The Digital Services Act (DSA) is an European Union (EU) regulation aimed at creating a safer, more accountable online environment by setting clear rules for digital platforms on content moderation, transparency, and user rights protection. It ensures digital spaces align with EU values of safety, fairness, and democratic integrity. Key requirements of the DSA include obligations for platforms to:

• Counter illegal content
• Protect minors
• Inform users about advertisements
• Offer users a complaint mechanism

Prerequisite

To use the DSA feedback submission form, make sure DSA Compliance Integration is enabled. If you want to enable it, please contact Bazaarvoice support.

DSA feedback submission API

The Report feature has been enhanced to meet the DSA requirements, allowing users to report inappropriate or illegal content through the DSA feedback submission form. This includes all forms of user-generated content, including native and syndicated reviews (with or without images/videos), questions & answers, and comments.

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Caution

Bazaarvoice has partnered with a third-party vendor ComplianceOne to manage the DSA feedback form, including its rendering and submission.

To use the DSA Report feature, the API clients are required to load the DSA feedback submission form which allows consumers to submit their report. This form must be embedded within an iframe. The URL for the iframe can be retrieved using the DSA feedback submission API, which provides an environment-specific URL with following domains

For detailed integration steps on embedding the iframe into your webpage, refer to DSA feedback form iframe integration topic.

Below are the full details of the DSA feedback submission API, including the request structure, parameters, and example responses:

Endpoint

[POST] /data/dsafeedbackurl.json

HTTP Method

POST

URL

http://[stg.]api.bazaarvoice.com/data/dsafeedbackurl.json?passkey=[YourPasskey]

Parameters

ℹ️

Note:

Parameters marked with an asterisk (*) are mandatory.

Example

Request

curl --location 'http://[stg.]api.bazaarvoice.com/data/dsafeedbackurl.json?passkey=[YourPasskey]'
\
--header 'Content-Type: application/json' \
--data '{
    "domain":"apps-stg.bazaarvoice.com",
    "url": "https://apps-stg.bazaarvoice.com/temp/dsa_iframe/test_dsa_iframe_v2.html?bvmessageType=REVIEW_CONTENT&bvTriggerer=dsa_workflow#review/1617911",
    "contentId": "1359368",
    "lang":"en",
    "subject":"Accounts infrastructures copy",
    "parameters": {
        "displayCode": "12334",
        "client":  "test-editreviews",
        "sourceClient":"testcustomer-concierge-integrat",
        "contentType": "Review",
        "destSiteId":"639",
        "contentLocale": "en_US",
    }
}'

Response

{"formUrl":
 "https://[stg.]dsacompliance.bazaarvoice.com/dsa/iframe/38/6405fc61c072/?reference=1359368&url=https%3A%2F%2Fapps-stg.bazaarvoice.com%2Ftemp%2Fdsa_iframe%2Ftest_dsa_iframe_v2.html%3FbvmessageType%3DREVIEW_CONTENT%26bvTriggerer%3Ddsa_workflow%23review%2F1617911&lang=en&hash=503e9d64638be9a700625e05f3af47c655f713ba6adb0b23852d7f641d3517ad&parameters=%7B%22displayCode%22%3A%2212334%22%2C%22client%22%3A%22test-editreviews%22%2C%22sourceClient%22%3A%22testcustomer-concierge-integrat%22%2C%22contentType%22%3A%22Review%22%2C%22destSiteId%22%3A%221000%22%2C%22contentLocale%22%3A%22en_US%22%2C%22product%22%3A%22RnR%22%7D&subject=synergies XSS SSL&dhash=d9040d8c8e757e379fa6905919e3fde951c4eae538c9ba479f14c018da0f720d&domain=apps-stg.bazaarvoice.com",
 "status":200}

Response Elements

The response includes a DSA feedback form URL and a status code.

• formUrl (string): A URL that contains the feedback form, including various parameters such as the reference, url, domain hash, and other content-related parameters.
• status (integer): The HTTP status code indicating the result of the request. A status of 200 indicates success.

Errors

1. 400 ERROR
   Bad Request error occurs when invalid parameters are provided or required fields are missing.
   JSON

   {
     "instance": "/data/dsafeedbackurl",
     "title": "Bad Request",
     "status": 400,
     "detail": "Invalid JSON format"
   

2. 500 ERROR
   Internal Server Error occurs when an issue arises while processing the request.
   JSON

   {
     "instance": "/data/dsafeedbackurl",
     "title": "Internal Server Error",
     "status": 500,
     "detail": "An unexpected error has occurred, please retry. Contact Bazaarvoice if the problem persists."
   }