Client Response

Example

The following is a generalized example. Actual client responses will vary based on configurations. Continue to the Fields section for information on each field.

{  
    "client": "example-client",  
    "containedIn": [  
      {  
        "client": "example-client",  
        "id": "0002ce25-0473-59ba-9640-4e090af890d1",  
        "type": "review"  
      }  
    ],  
    "department": "Customer Loyalty",  
    "id": "0370dba0-aa24-586e-b467-f5830cac67f6",  
    "lastModificationTime": "2015-06-27T15:01:44.210Z",  
    "legacyId": "211164",  
    "submissionId":"qekz0odjlk8utw7y4n4ht8qtm",  
    "name": "Jane",  
    "response": "Aenean efficitur augue eget massa tincidunt pretium non nec eros. Maecenas efficitur lobortis quam pulvinar porta. Nunc varius metus neque, ut hendrerit ligula.",  
    "responseSource": "Workbench",  
    "responseType": "CustomerSatisfaction",  
    "submissionTime": "2015-06-27T15:01:43.000Z",  
    "type": "clientresponse"  
  }

Relationships

Review

A client response will only relate to a single review. This relationship is maintained on the client response using the Contained in field.

The following diagram depicts the relationship between a client response and a review:

Fields

Client

"client": "example-client"

The client from where this content originates. The source client.

📘

If this value is not your client name, then this content has been syndicated to you from the client identified.

Contained in

"containedIn":[  
  {  
    "client": "example-client",  
    "id": "0002ce25-0473-59ba-9640-4e090af890d1",  
    "type": "review"  
  }  
],

Information about the review to which this client response relates. Refer to the Relationships section in this document to learn how to join a client response to it's related review.

Department

"department": "Customer Loyalty"

The department from which the client response originated.

ID

"id": "0370dba0-aa24-586e-b467-f5830cac67f6"

Universally unique value identifying item. This ID is generated by Bazaarvoice.

Last modification time

"lastModificationTime": "2015-06-27T15:01:44.210Z"

When this content was most recently modified.

Legacy ID

"legacyId": "211164"

This identifier is used in the Bazaarvoice portal (AKA: Workbench) and standard export feeds. It is not guaranteed to be unique across clients.

Name

"name": "Jane"

The name of the person who authored the client response.

Response

"response": "Aenean efficitur augue eget massa tincidunt pretium non nec eros. Maecenas efficitur lobortis quam pulvinar porta. Nunc varius metus neque, ut hendrerit ligula."

The main text content of the submission.

Response source

"responseSource": "Workbench"

The user interface system where this content was submitted.

Response type

"responseType": "CustomerSatisfaction"

This value is provided for the classification of client responses. It is not intended for public display.

Submission ID

"submissionId":"qekz0odjlk8utw7y4n4ht8qtm"

The unique identifier assigned to content (for example, to a client response) when it was submitted. This ID exists only on native content generated on your site. It does not exist on syndicated content or on native content generated through a manual import.

Submission time

"submissionTime": "2015-06-27T15:01:43.000Z"

When the content was submitted.

Type

"type": "ClientResponse"

The content type.