Requesting Support

You should contact your Bazaarvoice implementation project team for any questions or concerns during the implementation phase of your project.

When the implementation phase is complete, you may contact Bazaarvoice Support for assistance using the methods described below.

How to contact Bazaarvoice Support

Support Community

Request support online from the Bazaarvoice Support Community.

After creating your case, we will send you an automated response indicating Bazaarvoice Client Care has received your request. A representative will respond to your case. Response time varies depending on the type of request.

Support cases are processed during regional business hours.

Live Chat

You can chat directly with a Bazaarvoice Client Care representative through the Support Community.

Refer to the Bazaarvoice knowledge base to view live chat business hours.


Refer to the Bazaarvoice knowledge base to view which number to call to receive support in your region.